Service Desk Team Lead

Location: Abingdon 

Contract Type: Permanent

Package: Competitive Basic + Excellent Benefits

PMC is a market leading, independent Technology Services Provider primarily to the Retail sector. With over 350 skilled IT professionals, we provide professional services, technology consulting and managed services to retailers, service organisations and software companies.

We focus on providing trusted expertise and access to a broad skillset, using flexible resourcing models and agile teams to deliver projects or supplement in-house teams. Our capabilities span not only project management, business analysis, systems integration, and testing, but also technology infrastructure management, incident and helpdesk services, and database or application support.

With a passion for retail and the important role of technology, PMC enables businesses to improve the effectiveness and cost efficiency of their IT systems and infrastructure. By leveraging the investment made in our India office, PMC uniquely provides customers with a blended service from two, integrated locations.

The Role

Reporting to the Service Desk Manager you will have the opportunity and be responsible for the full management of an existing Retail focused IT L1 Service Desk. This position will be responsible for the line management of the Level 1 Analysts and be key to ensuring that our customers’ expectations are met.

The successful candidate will oversee the day to day management of staff and associated functional processes of a busy application and database service desk. You will be passionate about service excellence and will lead by example to encourage your staff to go the extra mile

Your Background

  • Service Desk experience in a Managed Service environment
  • Excellent people management skills
  • Organised with the ability to work calmly under pressure, multi task and prioritise
  • Able to lead and motivate a highly productive Service Desk team in a pressurised environment
  • Strong stakeholder management and communication skills
  • Retail / EPOS solutions experience highly desirable

Why Should You Apply?

  • Knowledge of retail industry including high level retail process knowledge and concepts, retail systems and vendors.
  • Proven project coordination experience
  • Experience of budget management.

Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.


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To apply please e-mail your CV and brief covering letter to