Current Vacancies

Service Delivery Manager

Location: Abingdon 

Contract Type: Permanent

We are a market leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda. We focus on nurturing a common positive culture across both of our offices.

In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. We also regularly share what’s happening in the Company, so you know what’s going on. At PMC, we help our customers make informed decisions for their business so they can deliver a more engaging customer experience and increase their sales. .

The Role

 We have an opportunity for a Service Delivery Manager to join the PMC family! The successful candidate will be responsible for managing all services delivered to our customers and leading the client relationship to the ‘users’ of these services. The Service Delivery Manager will be fully accountable for delivery performance, customer satisfaction, client revenue and seeking incremental service business with the account.

Requirements

  • Excellent account management skills and ability to drive an account to deliver against contracted SLAs.
  • Experience of undertaking client and supplier service reviews.
  • Ability to negotiate with clients/suppliers around contractual delivery
  • A tenacity to drive change within an organization to demonstrate improvements identified as part of a Service Improvement Programme.
  • Confident to push back and manage expectations as required.
  • Experience managing large complex accounts
  • Ability to continuously build/rebuild relationships resulting from changing customer org structures
  • Demonstrate experience of effectively managing 3rd party suppliers ensuring that underpinned SLAs are met/exceeded.
  • Experience in managing the on-boarding of new business and changes to processes, ensuring they are implemented quickly and operate effectively ensuring processes are repeatable, measurable and delivered with quality.
  • Ability to demonstrate a resilience that enables rapid recovery from difficult situations e.g. less than acceptable delivery of service

 Why Should You Apply?

  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organise regular events for our teams and our families
  • At PMC, we also recognise that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.

Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

GDPR 

Before applying please review our Privacy Notice for Job Applicants.

When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

To apply please e-mail your CV and brief covering letter to recruitment@pmcretail.com