Service Delivery Management

PMC Service Delivery teams provide a single point of contact for the delivery of all contractual or project-related services offered to our clients. Our approach ensures the discipline and rigour required to maintain service continuity, performance transparency, swift problem resolution, and continual service improvement.

Service Excellence and Performance Transparency

From project kick off, our Service Delivery Managers are in place to ensure service excellence and rigorous Management Information reporting. Service Delivery teams integrate with clients across multiple functions and at all management levels. As subject area experts for our clients, the teams are responsible for all aspects of contractual performance and service improvement matters.

Our Service Delivery Management Team ensures performance transparency and represents a single point of contact for clients. The delivery team structure reflects a layered delivery model, with responsibility and ownership at multiple levels. Should an issue arise, PMC Service Delivery Managers respond in accordance with a clear escalation path, even out of hours, to ensure speedy issue resolution.

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PMC Service Delivery Management teams engage either directly with clients or can operate alongside delivery teams from other systems integrators and managed service providers engaged in parallel by the client organisation. In all scenarios, PMC Service Delivery Management brings deep domain expertise and ownership to ensure seamless service delivery.

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