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How the new off-shoring model delivers cost transformation without compromising quality

The Retail Sector response to the pandemic has been to accelerate digital transformation initiatives. In response to the increased pressure for modernisation, many organisations are looking to expand the use automation across their businesses. According to the World Quality Report 2020-21, QA professionals are optimistic about their testing capabilities. But the report findings suggest this optimism does not always match up to results.

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Retailers and B2C organisations are looking for cost efficiencies, but at the same time must drive innovation to keep pace with competitors and the increasing expectations of consumers. Among other benefits, the PMC operating model enables our customers to acheive cost efficiencies in one area of their business to free up resources that fund vital digital transformation programmes in another.

In this PMC Insight paper, PMC Managed Services Director, Phil Bailey explains, "due our cost base, PMC is well placed to invest much faster in tools and people, enabling us to support any retail technology platform. We can react at a pace that many UK organisations are unable match. For example..."

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