PMC is a retail specialist, IT Managed Services Provider. We provide Service Desk support, IT Application Support, IT Infrastructure Management (RMM), Database Management and Deployment Services (IMAC).
Our customers value our ability to deliver exceptional service levels, including a 99.7% achievement against RMM SLAs, and for our retail expertise. We understand the retail environment and the vital importance of ensuring systems performance and uptime, particularly during Peak trading periods.
The combination of our retail expertise and the cost-effectiveness of our managed services produces a compelling and second-to-none service offering for retailers and B2C organisations. Our co-located business, across the UK and India, enables us to invest faster and more cost effectively in the skillsets and solutions to rapidly deliver innovation and change for our customers.
Connect with one of our Sales Team on LinkedIn, or select from our Managed Services below to find out more:
The PMC 24/7 Service Desk ensures a single point of contact to log IT issues and service requests, for customer-facing staff and back-office teams.
IT Infrastructure Management
PMC provides a 24hr operational service covering remote monitoring, alerting and event management, including preventative maintenance.
Service Delivery Management
PMC Service Delivery teams provide a single point of contact for the delivery of all contractual or project-related services offered to our clients
PMC provides Database Administration (DBA) services, ranging from a full Administration and Management Service, to more targeted solutions
PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk
PMC provides IT and engineering resources for hardware and software installation, configuration changes, or deinstallation of equipment