We understand the vital importance of ensuring the highest systems performance and uptime to deliver seamless experiences for customers and employees. That’s why our unique business model and investment in automation deliver exceptional levels of service for our customers in the most cost-effective way.
Our co-located business model across the UK and India enables us to deliver cost transformation without compromising quality.
Our customers have the freedom of choice when it comes to the scale of the cost benefit and how rapidly they wish to transform their IT support costs.
We thrive on a culture of integrity, flexibility, going the extra mile, open communication, and always doing the right thing.
Our Managed Service customer engagements have a Service Delivery Management layer to ensure exceptional standards of service delivery.
Raptor is PMC’s Kaseya-based remote monitoring and event management solution – a suite of monitoring and alerting modules for infrastructure, applications and processes. Raptor drives operational efficiencies, increases system security, enhances visibility and ensures reliable service levels.
Raptor provides automated issue identification to rectify issues without intervention – leading to improved availability of client systems and reduced need for interactions between store, service desk and head office.
You'll receive detailed insights into the performance of your IT systems and applications with PMC and Raptor.
All findings during the 8 weeks will be documented and presented to you by our team, along with a report showing where we see Raptor adding value to your business.
The trial set-up across up to 50 devices can be conducted remotely and is typically completed in one day, subject to network access.
Gary McDonald, Head of IT at WDFG UK Ltd Division
Ian James, CIO at Reiss
Marius Lindholt, CEO at Front Systems
Richard Surman, Head of IT at Crew Clothing
A single point of contact for your IT
IT system visibility, security and reliability
Service excellence with transparent performance
Trusted performance and availability
Rapid response. Full control. Swift resolution
Remove the complexity of store configurations
"What we have built over the last 20 years is a world-class, blended Managed Services business with deep sector expertise provided from both the UK and India. Due to our cost base, PMC is well placed to invest much faster in our tools and people. Recent investment choices have led to our acquisition of world-class RMM & IT Service Management toolsets, as well as a programme of training, which underpin our ability to launch new MSP product sets on an ongoing basis."
Phil Bailey, PMC Managed Services Director