Your customers and your users expect you to be operational 100% of the time. Any downtime to your systems, and you could risk losing sales.
You need high-quality service and support that just works – spotting issues before they become a problem and fixing them quickly, with the agility to support planned or unplanned peaks in trading.
We’ve listened to the retail market who are attempting to drive out cost and improve the quality of their support services. In response, we’ve invested in developing our capability to provide 1st to 3rd line support, and why our achieved SLA is consistently better than 98%.
Our team of over 100 experts, work together from our two offices; Abingdon (UK) and Vadodara (India), to support retail operations in the UK including NI and EIRE, France, Germany, Spain, the Netherlands, the USA, Canada, Hong Kong, and Australia 24x7x365.
The PMC 24/7 Service Desk ensures a single point of contact to log IT issues and make service requests, for customer-facing staff and back-office teams.
IT Infrastructure Management
PMC provides a 24hr operational service covering remote monitoring, alerting and event management, including preventative maintenance.
Service Delivery Management
PMC Service Delivery teams provide a single point of contact for the delivery of all contractual or project-related services offered to our clients
PMC provides Database Administration (DBA) services, ranging from a full Administration and Management Service, to more targeted solutions
PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk
PMC provides IT and engineering resources for hardware and software installation, configuration changes, or deinstallation of equipment