The trusted IT Managed Services Provider for Retail and B2C

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PMC is a Managed Services Provider with 20 years’ experience in delivering specialised support for retail and B2C IT systems across multiple platforms and vendors.

We understand the vital importance of ensuring the highest systems performance and uptime to deliver seamless experiences for customers and employees. That’s why our unique business model and investment in automation deliver exceptional levels of service for our customers in the most cost-effective way.

How PMC is different

Two locations, one organisation

Our co-located business model across the UK and India enables us to deliver cost transformation without compromising quality.

Flexibility and choice

Our customers have the freedom of choice when it comes to the scale of the cost benefit and how rapidly they wish to transform their IT support costs.

Customer service is in our DNA

We thrive on a culture of integrity, flexibility, going the extra mile, open communication, and always doing the right thing.

Delivery and governance

Our Managed Service customer engagements have a Service Delivery Management layer to ensure exceptional standards of service delivery.

Experience the PMC difference first-hand with our Raptor Remote Monitoring and Management solution.

Raptor is PMC’s Kaseya-based remote monitoring and event management solution – a suite of monitoring and alerting modules for infrastructure, applications and processes. Raptor drives operational efficiencies, increases system security, enhances visibility and ensures reliable service levels.

Raptor provides automated issue identification to rectify issues without intervention – leading to improved availability of client systems and reduced need for interactions between store, service desk and head office.

Raptor remote monitoring and event management

We deliver the PMC difference to our customers:

PMC is a trusted partner to World Duty Free, we have placed our confidence in them to deliver what we need to continue supporting our retail systems environment.

Gary McDonald, previously Head of IT at WDFG UK Ltd Division

PMC are proactive, continuously looking for areas of improvements and working with my team on new ideas to drive further efficiencies and innovation.

Ian James, previously CIO at Reiss

The same quality of services that we offer locally in Norway but on a global scale and available 24/7, 365.

Marius Lindholt, CEO at Front Systems

I am confident they will deliver an exceptional level of service to our retail store estate.

Richard Surman, Head of IT at Crew Clothing

Explore our full range of Managed Services:

Service Desk

A single point of contact for your IT

Remote Monitoring and Management

IT system visibility, security and reliability

Mobile Device Support and Management

Secure, monitor, manage and support your mobile devices

Database Support and Management

Trusted performance and availability

Application Support

Rapid response. Full control. Swift resolution

Deployment Services

Remove the complexity of store configurations


"What we have built over the last 20 years is a world-class, blended Managed Services business with deep sector expertise provided from both the UK and India. Due to our cost base, PMC is well placed to invest much faster in our tools and people. Recent investment choices have led to our acquisition of world-class RMM & IT Service Management toolsets, as well as a programme of training, which underpin our ability to launch new MSP product sets on an ongoing basis."

Phil Bailey, PMC Managed Services Director