World Duty Free is the UK's leading travel retailer, offering a wide range of premium brands across more than 100 stores in the UK airports, on-board ferries, and other travel hub locations. Also available to World Duty Free customers is a Reserve & Collect service, allowing shoppers to reserve products online in advance of traveling, then collect and pay for items before departure.
Since 2007, PMC has worked alongside World Duty Free as Managed Services Provider. PMC provides World Duty Free with an extensive portfolio of Retail IT Managed Services including, customized and detailed Dashboard-based reporting and serve cover which extends to 24 hours/ 7 weeks per week.
For World Duty Free, PMC's deep retail technical expertise and exceptional levels of service delivery, allow for a successful partnership. As a result, the PMC Managed Services teams drive continuous improvement, performance transparency and swift problem resolution to help meet World Duty Free's dynamic business needs.Read the full case study