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Beaverbrooks ERP Selection Process

PMC got us to a decision far more quickly and efficiently than we could have done had we tackled it on our own. In addition they brought a level of market knowledge and insight that helped us not just to make a decision but to make the right decision.

About Beaverbrooks

Beaverbrooks is one of the UK's leading and best loved jewellers. The company is privately owned and operated and proud that for 95 years, it has been involved its customers' memorable occasions such as Engagements, Weddings and Anniversaries.

Today, Beaverbrooks operates from sixty-five stores in the UK and has a growing online presence. The company prides itself in the level of individual customer service it delivers as well as creating a great place to work for its valued employees.

The Challenge

Having decided to make this investment, Beaverbrooks turned to PMC to assist them with the selection process. PMC applied its proven 5 stage methodology for managing complex system selections. Using a small team of highly experienced consultants and Business Analysts, PMC conducted a number of focused workshops during which technical, functional and service requirements were captured in a formal Request For Information (RFI). This document was sent to a number of potential vendors, inviting them to submit a response.

Once the initial responses had been evaluated against the requirements, a short list was drawn up and a formal Request For Proposal (RFP) was sent to a small sub-set of the respondents.

Following receipt of the proposals, PMC assisted Beaverbrooks with further analysis of the proposals and facilitated system demonstrations, supplier interviews and customer reference visits.

The Conclusions

As a result of the process, Beaverbrooks was in a position to make an evidence based decision on which supplier and solution best met its future needs. Commenting on PMC's involvement, Beaverbrooks' CEO, Anna Blackburn said, "PMC got us to a decision far more quickly and efficiently than we could have done had we tackled it on our own. In addition they brought a level of market knowledge and insight that helped us not just to make a decision but to make the right decision."