Bravissimo needed development, testing and support for multiple web platforms, but like many growing omni-channel retailers, was facing in-house IT resource constraints. As the business continued to scale, there was also a need for additional quality assurance to manage the growing portfolio of systems and applications.
As part of a managed Testing programme, PMC has implemented Automated Testing and continuous improvements across business processes. For business users, PMC also provides continuous support for the Bravissimo TopDesk (ITSM) calls.
PMC brings a continuous improvement ethos and a focused approach to problem solving. For change requests for the website or warehouse system, PMC’s swift response times and robust project governance ensure that excellent customer service levels and on-time warehouse shipments are maintained.
Testing and Quality Assurance services provided by PMC have ensured excellent system performance, delivered cost savings and minimised the risk of production environment issues. Open communication, biweekly reporting and monthly service reviews maintain performance visibility of service delivery.
The team at PMC are highly skilled and able to work on old and new technology alike, their greatest asset being the level of pragmatism and willingness to undertake any task great or small, and take it to completion.”