Since 2016, PMC has worked closely with a leading UK variety retailer, delivering a tailored suite of Retail IT Managed Services. This Managed Services provision encompasses 2nd and 3rd Level Support for the store-based POS system, IMAC based services in support of a new stores & refits programme, and Enterprise POS server Database Support.
PMC has responded to the retailers dynamic business needs by implementing a cloud-based, Remote Monitoring solution, Raptor. For the retailer, the introduction of this technical toolset delivers a self-healing capability and raises proactive alerts for further issue investigation.
PMC’s Retail Managed IT Service provision is delivered by a strong Service Delivery Management capability. PMC Service Delivery teams offer a single point of contact for the delivery of all contractual support. As a result, the PMC Service Delivery Management layer drives problem management and issue investigation to identify and implement continual service improvement initiatives.Read the full case study