PMC’s Raptor, powered by Kaseya, is a next-generation remote monitoring and event management solution backed by our experienced Managed Services experts. Raptor provides powerful automation, self-healing and remote monitoring, to save time and reduce costs.
Combined with PMC’s 20 years of Retail and B2C sector expertise, Raptor drives operational efficiencies, increases system security, enhances visibility and ensures reliable service levels.
PMC operates a highly proactive approach to incident resolution. Through self-healing, we reduce the need for staff to manually log and close issues with the Service desk, thereby driving substantial cost savings.
[1] Raptor POC results for High Street Retailer, 2020
Raptor provides a broad set of highly-customisable IT management capabilities in a single solution. The clean, intuitive ‘single-pane-of-glass’ interface enhances user productivity and business processes. Raptor is designed to provide a complete feature set in a variety of network situations, work with any IT estate, regardless of size or maturity, and to easily enable events from onboarding to reorganisation and more.
It’s been two years since the pandemic hit and PMC employees have been able to visit the incredible children of the Akshar Trust for deaf and hearing-impaired children. PMC has a long-standing partnership with The Akshar Trust and is committed to the on-going support of this exceptional organisation.
Opinion piece by Danny Rappaport exploring how retailers can plan and prepare for continuous change. The oversimplification of Retail into Plan - Buy - Move - Sell always suggested that the critical functions of the Retail business start with planning and if we get that right everything else would be fine. But is this still true?
As Retail IT Managed Services provider to Reiss, PMC provide Service Desk and Application Support, Operational Monitoring and Hardware Support, alongside Database Management and IMAC Deployment Services.