PMC’s Raptor, powered by Kaseya, is a next-generation remote monitoring and event management solution backed by our experienced Managed Services experts. Raptor provides powerful automation, self-healing and remote monitoring, to save time and reduce costs.
Combined with PMC’s 20 years of Retail and B2C sector expertise, Raptor drives operational efficiencies, increases system security, enhances visibility and ensures reliable service levels.
PMC operates a highly proactive approach to incident resolution. Through self-healing, we reduce the need for staff to manually log and close issues with the Service desk, thereby driving substantial cost savings.
[1] Raptor POC results for High Street Retailer, 2020
Raptor provides a broad set of highly-customisable IT management capabilities in a single solution. The clean, intuitive ‘single-pane-of-glass’ interface enhances user productivity and business processes. Raptor is designed to provide a complete feature set in a variety of network situations, work with any IT estate, regardless of size or maturity, and to easily enable events from onboarding to reorganisation and more.
Two partnerships with KPGU University, formerly known as Babaria Institute of Technology, and GSFC University pave the way for enhancing the skills and knowledge of the University students and bringing young talent into PMC
PMC Chairman, Paul Mason, offers insight into what the last year has revealed about why some retailers succeed where others fail.
As Retail IT Managed Services provider to Reiss, PMC provide Service Desk and Application Support, Operational Monitoring and Hardware Support, alongside Database Management and IMAC Deployment Services.