PMC’s Raptor, powered by Kaseya, is a next-generation remote monitoring and event management solution backed by our experienced Managed Services experts. Raptor provides powerful automation, self-healing and remote monitoring, to save time and reduce costs.
Combined with PMC’s 20 years of Retail and B2C sector expertise, Raptor drives operational efficiencies, increases system security, enhances visibility and ensures reliable service levels.
PMC operates a highly proactive approach to incident resolution. Through self-healing, we reduce the need for staff to manually log and close issues with the Service desk, thereby driving substantial cost savings.
 Raptor POC results for High Street Retailer, 2020
You'll receive detailed insights into the performance of your IT systems and applications with PMC and Raptor.
All findings during the 8 weeks will be documented and presented to you by our team, along with a report showing where we see Raptor adding value to your business.
The trial set-up across up to 50 devices can be conducted remotely and is typically completed in one day, subject to network access.
Following 100% of Raptor proofs of concept, we have seen successful take-up and estate-wide Raptor deployment within weeks.
Raptor provides a broad set of highly-customisable IT management capabilities in a single solution. The clean, intuitive ‘single-pane-of-glass’ interface enhances user productivity and business processes. Raptor is designed to provide a complete feature set in a variety of network situations, work with any IT estate, regardless of size or maturity, and to easily enable events from onboarding to reorganisation and more.
PMC Chairman, Paul Mason, offers insight into what the last year has revealed about why some retailers succeed where others fail.