For Retailers requiring successful programme and project delivery, PMC provides a governance model for customers to critically evaluate project performance and ensure successful project delivery. Our Project Governance and Assurance models utilise best practice and draw on the extensive skills and experience of our project management teams.
For any programme or project, a lack of suitable governance has a detrimental effect on cost, timeline or scope. Failure to rectify an issue with an in-flight IT or transformation project, can lead to production system issues and long term consequences for the customer. Self-governed projects can suffer from a lack of openness or impartiality, or fail to deliver in the face of new and unfamiliar challenges, of which in-house teams have no experience.
Clarity and Confidence leads to better Project Outcomes
To ensure compliance and adherence to project governance gates and key milestones, PMC offers strategic governance services for the full lifecycle of a project or programme. This typically includes detailed interviews and reporting, and participation in Steering Group meetings to provide independent, objective analysis and recommendations for improvements. By defining a single view of success and maintaining compliance from all parties, PMC provides clarity and confidence for all project stakeholders.
The PMC governance model is not a one size fits all, and each approach is based on a customer’s specific needs. To drive improved project outcomes, we ensure that roles, responsibilities, timelines, scope and budget are clearly articulated. With extensive experience of retail IT and up-to-date knowledge of best practice solutions, our Project Delivery teams also quickly mitigate risks and issues to further improve project outcomes.
Quality Assurance and Improvement
For distressed or paused projects, a PMC ‘Health Check’ can identify areas of failure and establish suitable recovery plans to get the project back on track. We can detect issues such as low stakeholder engagement, third party lack of clarity of scope, or poor delivery to timelines, all of which can cause project failure. Under these circumstances, our approach is to agree a revised governance model and address areas of concern, such as vendor performance, project gaps or a review of R.A.I.D. (risks, assumptions, issues, dependencies).
Our teams have extensive experience of overcoming issues and ensuring all factors are taken into consideration, such as ensuring quality assurance of the production system through Testing. The PMC project governance model also allows customers to draw on PMC expertise from CEO to project team and to receive support at all levels within their organisation. This makes our governance process open and independent, permitting us to call-out areas of concern or opportunities for improvement within any aspect of the project.