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PMC's New Head of Service Design and Mobilisation

PMC Head of Service Design & Mobilisation, Vishal Shah, joined PMC 14 years ago and has recently relocated with his young family from India to the UK to take up a pivotal, new role within PMC.


Aligning PMC Delivery Capability to Customer Need

PMC thrives on the expertise and experience of its people. 400 employees located across both the UK and India share a passion for the retail sector and a deep expertise in IT services and solutions.

PMC's new Head of Service Design and Mobilisation, Vishal Shah, joined PMC 14 years ago and has recently relocated with his young family from India to the UK to take up a pivotal, new role within PMC. As Head of Service Design and Mobilisation, Vishal will lead the design, build and mobilisation of new services, delivered by teams in both the UK and India.

Engaging directly with customers, Vishal forms a bridge between customers and PMC delivery teams to shorten timescales from customer requirements to service or solution delivery. Originally a senior developer and now with extensive experience of development and delivery, Vishal is exceptionally well qualified to provide additional support to PMC technical teams who engage early with our customers at the discovery and design stage.

Rapid Project Team Mobilisation

Vishal ensures the rapid mobilisation of PMC Development and Delivery teams at project commencement. As the interface between PMC technical and commercial teams, Vishal’s responsibility extends through the customer's commercial decision to proceed and concludes only at the successful service implementation or project completion.

Talking about his role, Vishal explains, “Particularly when we begin a ‘greenfield’ project, a project starting from scratch, it’s really important to assign the correct team. We need to bring exactly the right skillsets and expertise to customer projects. The customer rightly expects a prompt project start and an in depth understanding of the customer needs from all members of the PMC team.”

Leading a Team of IT Specialists

Vishal retains responsibility for the Development team in Baroda, now made up of around 100 experienced IT specialists. The rapid growth of this team reflects their success in delivering great results for customers including National Express, World Duty Free, Worldpay and Bravissimo amongst others.

The team comprises business analysts, developers, testers, scrum masters, technical architects, BI and UI/UX specialists. Projects undertaken range from website development, complex integration of retail systems, ecommerce, store systems, warehouse systems and POS development for a wide range of clients.

Vishal Shah Head of Service Design & Mobilisation

Speaking about the impact of Vishal’s new role, Steve Smart, PMC Professional Services Director, added, 

Vishal is an exceptionally experienced and valuable member of the PMC Professional Services team. His depth of knowledge and experience mean that he fills our customers with confidence. He understands the technical expertise within our India-based teams and is able to align this with the technical nature of the customer’s requirements. Vishal is the epitome of our ‘one company, two locations’ mindset and his relocation to the UK position adds a vital connection between our teams in India and our UK customers

Steve Smart, PMC Professional Services Director

Find out more about PMC Project Delivery and Software Development teams.