The Inside Story - What drives our Support team to deliver excellence round the clock?
PMC’s Operation Support team provides 24/7 technical assistance to our customers 365 days a year. The experienced team supports many PMC customers across various platforms by providing the highest standards of customer service.
We spoke to members of our Operation Support team about their experience with PMC and how culture contributes to their high-performance delivery.
Ajay Patel, Deputy Team Lead, Operation Support, who joined PMC recently, mentions how he takes pride in ensuring that the team is engaged and has the support they need to provide seamless customer service. For him, maintaining the great culture and interpersonal relationships with the team is of the highest priority. Talking about what he likes most about PMC's work culture, Ajay adds, "Each success, even the smallest wins are celebrated." Comparing us to previous employers, Ajay adds, "PMC leads the way in terms of offering employees fair and transparent policies and constantly encouraging work-life balance."
PMC and its work culture
PMC places an emphasis on creating a positive culture as guided by our values. This focus on culture is also felt by others in the team. Bhaumik Patel, Team Champion, Operation Support, adds, "PMC’s work culture itself is inspirational. My Team Leads showcase exemplary leadership skills by trusting my ability, accepting relevant ideas, and striving for improvement."
Ashwini Dave, a Senior Operation Support Analyst within the team, spoke about the WAY (Women Around You) forum. She added, "Championed by PMC India, WAY not only inspires but also motivates me. The regular WAY events have contributed to my confidence by providing a support network." Talking about PMC's work culture, Ashwini feels that PMC is a good place to develop skills and knowledge as all are encouraged to take up opportunities to learn and develop.
Support and encouragement for all
Two of our other Team Champions, Akanksha Singh and Riyazuddin Pathan reflected on their PMC journey. Akanksha says, "I was almost a fresher for an MNC. I was very anxious about how I would manage to work with such talented people, but my colleagues here are so easy to work with and helpful in every aspect. Their all-time support made life easy at work. Everyone including the higher management is reachable, which is very rare."
Riyazuddin cherished the moment of being promoted and receiving a greeting from PMC with warm wishes, sweets, and a bouquet for him and his family. He adds, "We were surprised when we received the gifts from PMC and it made our day special. I should have captured the reaction of my wife. It helped my family see that PMC does care for the emotions and happiness of their employees."
Both Akanksha & Riyazuddin shared the great journeys they have had with PMC and both are working hard to receive steady promotions within the team.
If you’d be interested in joining our team in the future, please do keep an eye on our careers page.