Current Vacancies

Operation Support Analyst

Position:  Operation Support Analyst

Location: Vadodara

Contract Type: Permanent

The Role:

This role demands attentiveness and adherence to process instructions and deadlines. Multitasking skill is the key requirement of this role. As process runs 24*7, rotational shift would be provided or can be changed as per the business requirements.

Key Accountabilities:

  • Interaction with clients (UK Clients) through phone call and Email
  • Proactive Monitoring of customer applications, Server health, Daily transactions at retailer end
  • Periodic report generation & extraction for customers
  • Troubleshooting issues in a prescribed scope
  • Executing SQL queries as per customer requirement
  • 24*7 Work process Environment. Hence the person should be comfortable to work in rotational shifts

 

Your background:

Essential:

  • Good communication skills, Verbal and Written both, is a MUST
  • Basic knowledge about Desktop, MS - Office, Window OS, Networking, Database management systems
  • Basic understanding and hands on experience on remote server

Desirable:

Able to share ideas with the team and self-confident

  • Go-getter and solution-oriented personality
  • Very quick learner and keen to learn new things
  • Reliable & accountable individual who can manage client interaction
  • Meeting work requirements by adhering to stipulated time frames

PMC has a friendly working environment, and we can offer excellent career opportunities to those who join us on a permanent basis. We offer competitive CTC and a range of employee benefits.

To apply please e-mail your CV and brief covering letter to india.recruitment@pmcretail.com