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PMC recognised in ISG Provider LensTM CX Transformation Services Report

Oxford, UK. 28th July 2022

Leading Technology Services Provider, PMC, has been recognised in the latest ISG Provider Lens™ Quadrant Report as a Market Contender in Retail CX Transformation Services.

ISG Provider Lens™ research is produced by Information Services Group (ISG), a leading global technology research and advisory firm. The new ISG CX Transformation Provider Lens™ report provides in-depth research comparing service provider strengths, challenges and differentiators.

The report highlights PMC’s primary strengths in this space including the ability to ‘help clients develop a unified commerce architecture and strategy to deliver a seamless and engaging customer experience’. Alongside this, specific mention is made of PMC’s ‘strong domain knowledge’ and ‘…understanding of the B2C segment that allows it to discern the complexities of the retail processes.’


ISG Provider Lens™ Report Scope and Methodology 

This ISG Provider Lens™ study offers IT decision-makers transparency on the strengths and weaknesses of relevant service providers, and a differentiated positioning of providers by segments. Market Contenders are 'promising service providers or vendors show[ing] evidence of rapidly investing in products/services...' 

ISG Senior Lead Analyst – Retail and Consumer Goods, writes in the report, ‘The quadrant assesses providers that offer managed services through AI Ops-driven operations, driving IT landscape transformation and encouraging innovation through cost savings’. He adds, ‘Retailers prefer partners that offer an integrated service for better efficiencies and cost benefits.’


We are really pleased that ISG have recognised PMC’s Retail First philosophy and our continued investment in the skills, capabilities and technology partnerships that are most relevant to our customers. Recognition as a true market contender amongst such extensive global services providers demonstrates our commitment to growth through delivering differentiated Retail CX transformation.”

Rich Lowe, PMC CEO

ISG Analyst Review of PMC

ISG Analyst Review of PMC

The ISG Provider Lens™ Report identifies PMC as a Market Contender, recognising PMC's rapid investment in products and services to deliver CX transformation, reporting that: ‘PMC implements the best commerce, mobile and ERP technologies with its Retail First philosophy’.

Highlighted PMC strengths include the ability to ‘help clients develop a unified commerce architecture and strategy to deliver a seamless and engaging customer experience’, and PMC’s ‘…understanding of the B2C segment that allows it to discern the complexities of the retail processes.’



Who should read the Report?

Information Services Group (ISG) advises that this report is relevant to retail enterprises in the UK and Europe when evaluating providers of customer experience (CX) transformation services.

ISG highlights the current market positioning of 23 providers offering CX transformation services and how each provider addresses the key challenges faced in the region.

The 24-page report is recommended to retail enterprise CIOs, digital transformation and IT professionals, sourcing, procurement and vendor management professionals.




Download the ISG Provider Lens™ Report Summary

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