PMC appointed as Managed Service Desk provider for Front Systems and Helly Hansen
PMC will operate as the first point of contact for Helly Hansen and Musto stores now deploying the Front Systems cloud based mPOS system. As part of this PMC Managed Helpdesk Service, Helly Hansen and Musto stores will be able to call the PMC 24/7 helpdesk via dedicated in-country telephone numbers. PMC will provide a single point of contact and ownership for all IT queries or issues raised by store staff, ensuring swift diagnosis and rapid problem resolution.
In addition, PMC will assist store colleagues where software or hardware issues arise, working hand in hand with third parties where required, to avoid or minimise any disruption to store trading. PMC’s customised monthly reporting will categorise logged incidents and present Front Systems with issue resolution data and trend analysis, to help with in-store training and continuous improvement.
Marius Lindholt, CEO at Front Systems comments, “The service provided by PMC enables us to offer our customers the same quality of service that we offer locally in Norway but on a global scale and available 24/7, 365. PMC really understands not only our applications but also how Helly Hansen operates, and this gives us the confidence we are all in safe hands"