PMC is proud announce that Paperchase have been shortlisted for the Retail Week Customer Experience Awards 2015 thanks to solution developed by PMC
PMC is proud to have been part of the solution that has enabled Paperchase to be shortlisted for the Retail Week Customer Experience Awards 2015 in the category of ‘Loyalty Initiative of the Year’. The awards are a celebration of retailers and suppliers who are focussing on transforming the customer experience.
PMC developed the ‘Treat Me’ multi-channel reward system in-house, supported by Redbox Digital for integration to the Paperchase website. The reward program provides Paperchase customers with treats and rewards for shopping, including a free birthday gift, complimentary shipping upgrades online, free coffee in flagships and rewards based on the customers spend. Treats can also be personalised to the customer and are automatically applied to the customer’s ‘Treat Me’ card. ‘Treat Me’ collects significant customer data and enables CRM by collating all transactional spend from both in-store and online.