Mobile Device Support and Management Services

PMC Mobile Device Support and Management Services provide end-to-end management of your mobile device estate. We combine our Retail Service Management layer with MDM tooling to secure, monitor, manage and support your mobile devices.​

A mobile device support and management service is more than just an MDM toolset or software solution. A proactive managed service will free-up your in-house team, increase device security and optmise device performance.

Why Partner with PMC for your Mobile Device Support and Management?  

  • Remove the complexity of managing multiple devices, to free up your in-house team for strategy or change programmes
  • Increase the device security through enhanced protection - security is at the core of our offering
  • Benefit from proactive 24x7 support to maximise uptime and device availability, allowing store staff to focus on sales
  • Enjoy predictable ongoing costs delivered through a flexible and scalable service model
  • Know that your devices are setup specific to their use case and managed by retail experts with over 20 years' experience
  • Be assured of service quality tracking and regular reporting against industry leading SLAs

By controlling all devices from a well-managed central console, PMC ensures devices are well protected locally​

Increasingly sophisticated security attacks mean that mobile devices are at greater risk. PMC will ensure that the right protection is in place to protect company data and reputation against the full range of risks. 


Overcoming the Challenges of In-house Mobile Device Management

PMC Mobile Device Support and Management alleviates the challenges faced by in-house teams, dealing with the increased complexity and growing number of mobile devices across the retail estate. By combining this service with our RMM service we can support the full suite of devices across your estate and manage them through a single pane of glass.

Our service provides:

  • Policy Management - Settings restricted to black/whitelist specific applications, blocking certain websites and making sure devices are secure but have the required access
  • Application Management - Increased staff efficiency through setup and regular updates of applications
  • OS Device Updates - Increased device performance and maximised uptime through proactive management of OS updates
  • Security and Systems Protection – System and data protection through enhanced security provisions including Malware, Ransomware, PUA, web and MitM protection. As well as the remote wipe of devices if they are stolen
  • Inventory and Asset Management  -  Help with loss and theft using geo-location tracking. All mobile devices deployed across stores will be monitored, managed, and secured from our mobile device console
  • Real time Support to Store Staff - Rapid issues resolution by an expert support team providing 24x7 support
  • Reporting and Analytics - Regular reporting from an experienced Service Delivery Manager to ensure quality of service and provide insight on device usage by staff
  • Setup and Enrolment - Minimised disruption to store operation with transition and enrollment options for devices

A PMC Service with Best-in-Class Mobile Device Security built in

PMC is an MSP partner to UK based security specialists Sophos. Sophos Mobile Advanced ensures excellent device management and powerful security options. ​


Excellence in Retail Mobile Device Management

The PMC Mobile Device Support and Management Service is part of our Managed Services portfolio, including Service Desk and Application Support, Database Services alongside Remote Monitoring and Event Management. We provide trusted services and automation, differentiated by our skills, market focus and quality, at a competitive price point.

Discover how to improve
Mobile Device Management

Download Service Summary


Our customers trust PMC to provide the expertise needed to solve their IT challenges, whatever the difficulty or technology. Our consistently high performance and positive customer feedback reflect the trust placed in PMC by our Managed Services Customers.

← Back to Retail Managed IT Services


You may also be interested in

New call-to-action

Opinion: Improving the Management of Mobile Devices in Retail

New call-to-action

A Guide to Mobile Device Support and Management

New call-to-action

The trusted IT Managed Services Provider for Retail and B2C