Helpdesk

Helpdesk

Whether you need delivery of ad hoc resources to get you through peak trading periods, access to out of hours support to supplement your existing teams, or the provision of a fully managed 24 x 7 service desk, PMC can help.

With a focus on continuous improvement and service incident reduction, PMC have a solution to your requirements that will help improve your efficiency and margins.

Why PMC?

Tailored service:

Our support goes far beyond simply resolving incidents. We work with you to review our delivery against contracted service levels, and how you feel about the service you receive. We also focus on the most important recipients of the service, the store staff.

Flexibility:

PMC offer a flexible service which caters for all your seasonal peaks in demand.

Proven success:

PMC have a proven track record of reducing incident volumes and improving call response rates for leading UK retailers.

Predictable costs:

PMC can provide you with a predictable cost model to help you better plan and manage IT spend.