IT Infrastructure Management

PMC provides a 24hr operational service covering remote monitoring, alerting and event management, including preventative hardware and software maintenance for operational support systems. We can automate the deployment of software, manage patches, and proactively resolve issues across your complete environment. Our proactive approach to incident resolution through self-healing reduces the need for staff to manually log issues with the Service desk.

The Challenge of maintaining Critical Systems 

The 24x7 operation of legacy or new applications and systems is critical for the performance of any business and its employees. For retailers, IT Infrastructure management can also involve overnight monitoring of product requirements, price changes, stock file processing for Stores and Warehouses, which may also require manual monitoring. 

Maintaining the required level of visibility can be costly, not least when a business is dealing with limited resources, handling out of hours service outages, or threshold breaches, with a need to respond 24/7. With reliance on key employees to resolve issues, especially if this is out of hours, can come a single point of failure. 

By partnering with PMC for IT infrastructure management, our customers can

  • Retain focus on business priorities, such as future strategies, key projects, planned moves to new platforms, or digital transformation
  • Improve reporting of service performance and trend analysis
  • Maintain a healthier IT Infrastructure
  • Achieve cost efficiencies from PMC co-located teams
  • Embed a proactive approach to incident resolution through self-healing
  • Eliminate the need to staff to manually log issues with the Service desk
  • Plan for new applications and system upgrades.

Ensuring Transparency and Continual Service Improvement

PMC manages the end to end lifecycle of infrastructure of a customer's head office (back office) or in-store IT estate, in accordance with the ITIL framework. We provide IT asset management services, including audits to identify the operational assets within the business and track them through their lifecycle. We prime hardware and software maintenance for retailers across the retail store and head office environment. According to customer preference, PMC can contract a partner or directly manage an IT maintenance contract on behalf of the customer.

We deliver comprehensive, meaningful and actionable reporting, embedded in face-to-face customer reviews and a methodology founded on the principles of Continual Service Improvement (CSIP). Our Service Delivery teams drive multi-level reporting, Customer Satisfaction Surveys (CSS), Continual Service Improvement (CSI) programmes and Exec level reviews on a regular basis.


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