Service Desk Support Analyst

Location: Vadodara

We are a market leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda.  We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.

The Role

Support services provide high quality operational and technical application and systems support to PMC’s customers and internal business functions. This role is crucial to ensure great customer satisfaction for our customers and resolving the customers issues at first point of call.

As our support team is co-located in the UK and India, cross cultural awareness, and the ability to communicate is essential. This is a customer service role but an interest in technology and providing impeccable service to our customers is key.

Requirements

• Excellent verbal communication skills – fluency in English language
• Experience in either a technical or customer service support environment, preferably high-volume inbound calls
• Excellent interpersonal and communication skills
• Extensive problem-solving skills

 Why You Should Apply

• We offer a competitive salary, excellent career opportunities, and a range of employee benefits to those who join us on a permanent basis
• Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organize regular events for our teams and our families!
• At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.

Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

GDPR

Before applying please review our Privacy Notice for Job Applicants.

When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

To apply please e-mail your CV and brief covering letter to india.recruitment@pmcretail.com