Customer Experience Transformation

PMC has helped change and improve the customer experience of many Retailers over many years.

Customer Experience is vital to differentiation in the market and PMC have a CX modelling and improvement offer that draws on deep Retail experience and technology expertise


How PMC can help

CX modelling, analysis and transformation. (Business Case and ROI)

  • Customer Journey modelling

  • Employee Journey modelling

  • Change design and implementation

Key Process modelling

  • Business Process modelling

  • Change design, impact analysis, planning and implementation

Technology POCs(Proof of Concepts) delivery

  • Set up and management of POC

  • Assessment criteria, ROI and business case

  • Proof and disproof of the solutions that right and wrong for your business

Our Customers and Credentials


Know your Customer

We all know it’s harder to acquire new customers than sell to existing ones... So, it’s expensive to acquire new customers, but exactly how expensive?

To compute the cost to win or acquire a customer, "CAC", you take your entire cost of sales and marketing over a given period, including salaries and other headcount related expenses, and divide it by the number of customers that you acquired in that period.

Who doesn’t love a good equation that tells us what we already know? But what about the cost of keeping an existing client ? What does it take to stop us as consumers shopping around, changing allegiance, going to the competition?

Read full article







Retail IT System Selection

Danny Rappaport - Director of Consulting

Danny joined PMC as Director of Consulting in October 2021. He joins from Capgemini, where he was a Vice President in the UK, operating across verticals including Finance and Retail. Danny brings a wealth of experience in providing technology and business services to the retail, finance and CPG sectors, having worked in senior executive level positions in the UK, the Netherlands and India.

Danny joined PMC as Director of Consulting in October 2021. He joins from Capgemini, where he was a Vice President in the UK, operating across verticals including Finance and Retail Vice President in the UK.

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