Cloud Ops Analyst

Location: Vadodara

We are a market-leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda.  We focus on nurturing a common positive culture across both of our offices. In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice.

The Role

We are looking for an experienced Cloud Ops Analyst that will help our team establish a Cloud Ops practice. As part of a team, you will work closely with the Cloud Ops Team Lead and Technical Product Manager to identify and establish Cloud Ops practices in the company. 

You will establish configuration management, automate our infrastructure, implement continuous integration, and train the team in DevOps best practices to achieve a continuously deployable system. You will respond to customer generated issues raised to the Cloud Ops team via the Service Desk and work collaboratively to find resolutions for the customer. 

As the Cloud Ops Analyst, you will support the build of functional systems that improve customer experience and support their transition to the live environment. Cloud Ops Analyst responsibilities include monitoring product updates, identifying production issues and implementing integrations that meet customer needs. 

You will help us build scalable, efficient cloud infrastructure. You will implement monitoring for automated system health checks. Ultimately, you will execute and automate operational processes fast, accurately, and securely. You will be involved in implementing observability into the company to ensure real time resolution and pre-emptive identification of issues.

Requirements

  • Strong inter-personal and communication skills
  • In depth knowledge of a NoSQL based database solution and one of the query languages
  • AWS qualifications including, as a minimum AWS fundamental plus one of the below AWS qualifications is desirable
  • Holding one of the following AWS qualifications, or working towards them
    • AWS Cloud Practitioner
    • AWS SysOps Administrator
    • AWS DevOps Engineer
    • AWS Advanced Networking
  • This team will work a shift pattern covering core UK retail hours, potentially inclusive of weekends, as well as taking part in an on-call rota, to support anything outside core working hours – this will be subject to change based on business requirements.
  • Good verbal & written communication skills
  • This team will work a shift pattern covering core UK retail hours, potentially inclusive of weekends, as well as taking part in an on-call rota, to support anything outside core working hours – this will be subject to change based on business requirements.

 Why Should You Apply? 

  • You will get an exposure of interacting with our UK based customers and gain good understandings of IT support framework and processes.
  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organize regular events for our teams and our families
  • At PMC, we also recognize that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.

 Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

GDPR 

Before applying please review our Privacy Notice for Job Applicants.

When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

To apply please e-mail your CV and brief covering letter to india.recruitment@pmcretail.com