PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk, in order to restore service and functionality of store and business systems
PMC can provide a fixed or flexible resourcing model to remain responsive to business requirements. Our 2nd line support engineers are in frequent dialogue with customers, enabling them to correctly understand any issues or concerns and more quickly resolve root causes. Our teams possess in-depth retail sector expertise and remain focused on problem resolution to ensure:
The performance of PMC Software and Application Support teams is subject to regular quality audits for ticket resolution and customer-specific SLAs and KPIs, such as the number of tickets completed per day. PMC Service Delivery teams provide our customers with detailed Performance Reporting, run monthly service reviews and receive monthly Customer Satisfaction Surveys tracking key deliverables.
It’s been two years since the pandemic hit and PMC employees have been able to visit the incredible children of the Akshar Trust for deaf and hearing-impaired children. PMC has a long-standing partnership with The Akshar Trust and is committed to the on-going support of this exceptional organisation.
Staying competitive in the ever-changing world of retail relies on being positioned to move quickly. Here we share our thoughts on where retailers can gain the competitive edge in 2023.
PMC Managed IT Services deliver outstanding Peak results