Lifetime Brands Software Engineering Solution
Lifetime Brands Europe, leading global provider of kitchenware, tableware and other homeware products, enlists PMC's support for a custom Software Engineering Solution.
PMC provides second and third-line technical support for IT issues and service requests, escalated from an internal or external Service Desk, in order to restore service and functionality of store and business systems
PMC can provide a fixed or flexible resourcing model to remain responsive to business requirements. Our 2nd line support engineers are in frequent dialogue with customers, enabling them to correctly understand any issues or concerns and more quickly resolve root causes. Our teams possess in-depth retail sector expertise and remain focused on problem resolution to ensure:
The performance of PMC Software and Application Support teams is subject to regular quality audits for ticket resolution and customer-specific SLAs and KPIs, such as the number of tickets completed per day. PMC Service Delivery teams provide our customers with detailed Performance Reporting, run monthly service reviews and receive monthly Customer Satisfaction Surveys tracking key deliverables.
Lifetime Brands Europe, leading global provider of kitchenware, tableware and other homeware products, enlists PMC's support for a custom Software Engineering Solution.
PMC's Head of Solutions, Elliot Winskill, shares his thoughts on composable commerce and unlocking flexibility, simplicity and pace in the world of phygital retail.
PMC Managed IT Services deliver outstanding Peak results