1st Line Service Desk Analyst

Position: 1st Line Service Desk Analyst

Location: Abingdon 

Contract Type: Permanent

The Role

Our helpdesk is the front line for our retail customers in need, as well as our internal business functions. You’ll have a passion for providing great customer service and an interest in technology.  You’ll be given the support, guidelines and training to fix customer issues, or escalate where necessary.  

This role works on a shift pattern which is communicated to you in advance so you can plan your life!  You will work a mixture of:  

  • 8 am to 4 pm
  • 9 am to 5 pm or
  • 10 am to 6 pm 

Our working week covers Monday to Sunday between 8 am to 8 pm, which covers bank holidays and one in three weekends when you would work either a Saturday or a Sunday. Your working hours are 35 per week

What you need to be successful:

You will be a clear, concise and accurate communicator, both verbally and written.  You will understand the frustrations our customers may have and be able to empathise with them.  You’ll have an interest in IT and technology, and want to develop your technical skills.

What will you get in return?

You will be provided with comprehensive training on our customers, our systems and tools.  You can develop your career with us, for example  by gaining more technical experience, or if you want to stay within the front-line team be a real a customer service champion.  Our business is growing and so there is opportunity for you to drive your career with us.

We offer a competitive total reward package with generous holiday entitlement, a range of employee benefits, including pension scheme, healthcare, and a 35-hour working week. PMC has a strong friendly culture based on doing the right thing, collaboration and taking ownership.

About PMC:

PMC is the market leading provider of IT solutions and services to the retail sector. With experience of working with over 80 of the UK’s largest and most exciting retailers, our track record and reputation is built on the strength of our people, our knowledge of retail and our ability to deliver.

Please send us your CV to recruitment@pmcretail.com. By sending us your CV as part of your application, your personal data will be stored and held on our systems. Please review our Privacy Policy on our website for more information. We try actively to respond to every application but due to the volumes on some roles, please assume that if you’ve not heard from us within 10 working days your application has not been successful.