Current Vacancies

1st Line Customer Support Advisor

Location: Abingdon 

Contract Type: Permanent

Are you looking to either kickstart or develop your career in technology?! We have an exciting opportunity to do just that at PMC!

We are a market leading independent retail & business systems integrator & managed service provider, based in Abingdon & Baroda. We focus on nurturing a common positive culture across both of our offices.

In work, our core values drive everything that we do. You will be trusted to deliver your role, and you will understand how your contribution impacts the success of PMC. We will ensure that you are equipped to deliver an outstanding service for our customers. Your opinions count, and you have a voice. We also regularly share what’s happening in the Company, so you know what’s going on. At PMC, we help our customers make informed decisions for their business so they can deliver a more engaging customer experience and increase their sales. .

The Role

 We are currently looking to add to our 1st Line Customer Support Team here in the UK. This role plays a crucial part in the business and is responsible for ensuring great customer satisfaction is achieved at all times! Our aim is to resolve our customers’ issues at first point of call, so a passion for delivering customer service excellence will be key! Our support services provide high quality operational and technical application/systems support to our customers and internal business functions – therefore, an interest or experience in the technology field will be advantageous

Requirements

  • Experience in customer service preferably in retail, hotel or the leisure industry
  • Strong customer service focus with a desire to deliver a high-quality service
  • Self-motivated and with a dedication to succeed
  • Excellent communication skills
  • Ability to remain calm under pressure and work to tight deadlines
  • Strong organisational and planning skills
  • Positive ‘can do’ attitude
  • Team player

 Why Should You Apply?

  • This is a fantastic opportunity to either kick start or develop your career in technology and a great time to join the growing business
  • We offer a competitive salary, excellent career opportunities and a range of employee benefits to those who join us on a permanent basis.
  • Our teams work hard, so we also know that it’s important to have some fun, and our social committees in both offices organise regular events for our teams and our families
  • At PMC, we also recognise that for our employees their job is only part of the bigger role we play in the lives of those who we care for, and who care for us. Family first will always be at the heart of PMC and is key to doing the right thing.

Life @ PMC

We are supportive and approachable. We have zero room for discrimination and are proud to be an equal opportunities employer. Being a part of PMC, you have an opportunity to really add value and make this role your own. With our continuous learning and collaborative actions, we believe in taking ownership and going the extra mile to deliver.

GDPR 

Before applying please review our Privacy Notice for Job Applicants.

When you apply for a position with us you are confirming that you have read and understood the information set out in our Privacy Notice for Job Applicants. As such you are voluntarily providing personal information gathered in the recruitment process. This information will be used for the purposes of your application to work with Paul Mason Consulting or any of our customers, based on lawful reasons contained in our policy. If your application is not taken forward for any reason, we will still retain all personal information gathered during the recruitment process for a period of 12 months. This is in order to contact you about other work we feel may be of interest.

You also understand that your consent to PMC Ltd. continuing to hold this personal information is entirely separate to any recruitment processes and that you are free to withdraw your consent in writing at any time.

To apply please e-mail your CV and brief covering letter to recruitment@pmcretail.com