Operational Support

Monitoring and resolution of business process issues is a critical and time consuming activity which often falls to the IT departments to undertake, often involving overnight activity. This activity can tie up expensive resources on routine work which often involves costly shift premiums or impacts staff's ability to perform during the working day if they have been involved in out of hours problem resolution. Typical activities include -

• Monitoring of overnight batch processing
• Escalation management
• Polling management
• Housekeeping
• Data purging
• Database monitoring

PMC have built a highly skilled offshore team who provide 24 x 7 cover to carry out these activities. The team is supported and managed by a UK based Operational Support Manager who provides all local escalation management and contact. By moving operational support work to PMC, we can offer you economies of scale and access to cost effective offshore technical capability. This allows you to realise internal cost savings or free up the time of your own technical resources to undertake more valuable work.

For more information on any of the above, or on any other service you may require, please contact us on 01235 521900 or e-mail us at enquiries@pmcretail.com