Application Support

PMC currently provides application and technical support for Retail-J, Retail Manager and Win DSS. We are continually seeking opportunities to extend our portfolio of supported products and will be pleased to work with you to support your retail applications.   

Retail trading is not a 9 to 5 operation. Our support team is available before, during and after core trading hours, to face head on complex issues that impact our clients’ ability to trade. For some clients this means providing 24-7 support, and through our flexible team we provide around the clock support tailored to meet your service requirements.

Working with PMC to provide support goes beyond simply resolving incidents. We work with our clients to review our delivery against service levels, understand their business drivers and build trusted relationships with them. We proactively recommend system improvements to clients that we feel would bring operational benefit.

Forming a strong partnership with our client contacts is pivotal. This allows us to truly understand their operating environment so that PMC’s support service continually meets their changing business needs.

For more information on any of the above, or on any other service you may require, please contact us on 01235 521900 or e-mail us at enquiries@pmcretail.com