PMC Provide Testing Services to BrightHouse

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PMC Provide Testing Services to BrightHouse

In nearly 40 years in the IT business this was one of the most successful implementations, if not the most, I’ve been involved in. We had no priority one issues and no down time, that doesn’t happen that often when implementing a new WMS in an integrated environment. Great work all round.

Stephanie Canavan, BrightHouse, Head of Business Systems

PMC Provide Testing Services to BrightHouse

PMC has been providing both functional and non-functional testing services to BrightHouse since 2009 and has an established track record of successful testing service delivery. PMC were asked by BrightHouse to provide testing services for their Microsoft Dynamics AX Warehouse Management System. This case study provides an overview of the testing service solution we provided for the AX Supply Chain module that BrightHouse implemented successfully earlier in 2017.

The Challenge

The legacy Warehouse Management System in BrightHouse was:

  • not capable of interfacing with the Finance AX module
  • not able to interface with any other application
  • not able to meet the requirements for the IT Strategy.

BrightHouse had already replaced their existing Finance systems with Microsoft Dynamics AX 2012 R3 Finance Module which was being used to order and receipt stock into the National Distribution Centre (NDC). The implementation of the Supply Chain Module of AX allows BrightHouse to manage their stock across their entire estate (NDC, Local Distribution Centres and stores). BrightHouse required specialist AX testing knowledge and capability combined with BrightHouse business process and existing applications knowledge to support the testing and implementation of this solution to ensure that their end to end processes continued to work and that their business was not impacted by the implementation.

The PMC Solution

PMC provided onshore and offshore testing resource to work with BrightHouse to plan the Test Approach and schedule of testing. We supplied Test Analysts to create Test Scripts ensuring that all business requirements and processes were covered and tests could be traced back to those requirements and processes.
In addition, we provided Test Analysts with experience of the BrightHouse front end application (IRIS) to write and execute tests relating to integrating the front end system to AX via a new middleware layer. This testing was supported by a PMC Test Manager who worked closely with all third party suppliers to ensure that all defects were followed through to resolution and providing daily reporting. A PMC Senior Test Manager was also in place to provide Stakeholder Management, governance and to manage all resourcing and budget requirements.

How was this successful?

PMC found a number of critical issues in the End to End solution and have been able to work with BrightHouse and their third-party suppliers to ensure that these defects were fixed and that the solution was retested afterwards. Our PMC Senior Test Manager flexed the Testing Team size regularly to meet the peaks and troughs throughout the project - our PMC resource is more flexible than hiring testing contractors.

Benefits

  • PMC provided configured Test Management tools to ensure reusability of scripts and a standardised defect management workflow
  • The use of qualified and experienced testing resource meant that BrightHouse had the confidence in the quality of their End to End solution
  • The standardised PMC Testing process is tried and tested meaning BrightHouse benefitted from efficiency and effectiveness of the testing
  • The BrightHouse business could continue to transact on Day One post implementation.

Testament to the overall project success which included PMC’s Testing Services was the following:

Wow… I have been in Logistics operations for over 25 years and on only a limited number of occasions has a system implementation been managed as well as this. Colleagues have continued to go home in the evening (not stay through the night to fix problems). Stores have continued to trade unimpeded (and store colleagues have also had normal days). Product has continued to move through the supply chain, and again colleagues have had normal days and are able to be interested in the system rather than cursing it! Thank you from me, and from all the BrightHouse colleagues who did not notice anything happening….” - Steve Lee (BrightHouse, Head of Logistics and Engineering).

Additionally, and specifically in relation to the Testing Services that PMC provided as part of the successful delivery of the project, Stephanie Canavan (BrightHouse, Head of Business Systems) added: “In nearly 40 years in the IT business this was one of the most successful implementations, if not the most, I’ve been involved in. We had no priority one issues and no down time, that doesn’t happen that often when implementing a new WMS in an integrated environment. Great work all round.