Operational Management

Operational Management

Monitoring and resolution of business process issues is a critical and time consuming activity which often falls to the IT departments to undertake. Even out of normal business hours. Monitoring business processes can tie up expensive resources on routine work that often involves paying costly shift premiums or affects your team’s ability to perform during the working day.

PMC have built a highly skilled offshore team who provide 24 x 7 cover to carry out these activities. Your offshore team is supported and managed by a UK-based Operational Support Manager who provides all local escalation management and contact.

Why PMC?

Scalability:

PMC can offer you economies of scale and provide you with access to cost effective offshore technical capability at far lower cost than managing your own onsite team.

Technical skills:

PMC will provide you with cross-skilled resources to meet all of your technical challenges.

Cost Savings:

PMC can offer you potential cost savings by freeing up internal resources for other revenue-generating projects.

Flexibility:

Resources provided to meet the business demands from 1 shift a week to full 24 x 7 support.