Case Studies

PMC provides HMV with Automated Web Testing

The HMV web site is one of the most dynamic parts of its operation. Constant updates, regular offers, promotions and new product additions reflect HMV’s fast-moving market. As part of its continuing programme to offer its online customers an excellent web experience, HMV asked retail system specialists PMC to develop an automated web testing programme to reduce the manual testing effort required on new releases.

PMC provides The Health Lottery with business-critical testing programme

Launched in September 2011, The Health Lottery scheme manages 51 society lotteries that operate in rotation and each represents a different geographical area of Great Britain. Before this highly customer-focused project could ‘go live’ it required thorough and exhaustive testing. To ensure success, The Health Lottery contracted PMC to handle all User Acceptance Testing across their retail terminals, host systems and web site.

PMC provide Paperchase with store-system managed service

The decision to move the management and support of its store systems is not an action any retailer takes lightly. The only way to ensure the success of such a potentially high risk strategy is, in the words of Karen Selway, CIO of Paperchase: “To implement a ‘military style’ project plan and work with a partner that understands your business and all the risks involved.”

Pizza Hut builds web testing programme with PMC

With over 38% of its home delivery business coming through its web site, Pizza Hut (UK) Ltd needs an exacting web testing process to ensure faultless customer service. Discover how their partnership with PMC provides this…

Peacocks outsources operational support to PMC

From its origins in Warrington, Cheshire in 1884 as a Victorian ‘Penny Bazaar’, Peacocks is now an established UK value-for-money fashion retailer with more than 550 stores in the UK. Experiencing significant growth in recent years, Peacocks continues to open stores in the UK and abroad. Through collaboration with fashion designer Pearl Lowe, it continues to strengthen its fashion credentials.

PMC tests new Mothercare e commerce platform

The Mothercare group of companies is comprised principally of two retail brands - Mothercare and Early Learning Centre, which operate through three distinct channels to market: UK stores, Direct (in-home, in-store internet-based businesses and catalogue mail order) and International.

PMC helps Luminar engage with customers online

PMC recently completed a web usability study on a selection of brand websites for the Luminar Group, the UK's largest operator of licensed late-night venues. Using eye-tracking technology, PMC used eight 'user-journeys' defined with Luminar, to identify how people use and react to the sites. The study tests covered twenty users from the 18-24 age range with an interest in night-clubbing and included Luminar's Watford 'Oceana', Stevenage 'Liquid' and Batchwood venues.

Mothercare and Early Learning Centre EPoS Systems Fully Tested and Accredited

Mothercare awards PMC three-year contract to handle testing services for EPoS systems at both Mothercare and Early Learning Centre stores.

Carpetright sees right with Eye-Tracking Technology

PMC uses leading edge eye tracking technology to help flooring retailer improve web site usability and understand how shoppers navigate, use and react to web sites. Key to this was PMC’s use of eye-tracking software to identify how people used and reacted to the sites.

PMC Provides Performance And Integration Testing For BrightHouse

“With a project of this scale to be delivered within such an aggressive timescale, getting the right skills and expertise on board quickly was essential. We mobilised a team around a large number of BrightHouse personnel and then went outside the organization to find the skills we lacked. PMC provided a crucial skill we needed – they are experts, and gave us a real focus on testing – and they played a key role in helping us achieve our goals.” Simon Mouncer, Head of Business Change and IT at BrightHouse.